English for Customer Care

English for Customer Care language book

English for Customer Care book is from Oxford publications. The purpose of this book is to teach the principles of customer service and customer service to those who are interested in this work. The English for Customer Care book has 6 lessons with different and interesting content, which I will briefly explain to you here: This book is about an introduction to face-to-face and telephone dealings with customers, face-to-face with customers, dealing with problems and There are customer complaints and... he teaches the necessary techniques to the learner.

This volume of the book, like the previous series of Oxford Express Series books, has the following advantages:
1) lessons with different subjects
2) Strengthen reading skills
3) Practical exercises for better learning of the learned material
4) It has a CD to improve listening skills
5) Increasing vocabulary

The English for Customer Care book has a section at the beginning of the lesson for activities and entertainment to increase comprehension and better learning of the lesson material, and a final section at the end of each lesson for discussion and discussion to record the learned material for language learners. It also has a Tip boxes section, which contains important educational tips and techniques. I must say that this self-reading book can be learned in 25 to 30 hours, and in addition, to avoid any mistakes, the answers to all the exercises are given precisely at the end of the book.